playjili Privacy Policy

1.Introduction

1.1 playjili ("the Company," "we," "us," "our") operates the online gaming platform accessible at playjili.club (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered players, prospective players, and visitors.

1.2 This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of personal data. It is intended to be read alongside our Terms & Conditions and Responsible Gaming Policy.

1.3 By registering an account or using the playjili Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

1.4 playjili acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes, as defined under the Philippine Data Privacy Act of 2012.

2.Personal Data We Collect

2.1 playjili collects the following categories of personal data:

2.1 Identity & Contact Data

• Full legal name as it appears on a government-issued ID;
• Date of birth (to verify the 21+ age requirement);
• Nationality and country of residence;
• Email address and mobile phone number;
• Residential address (barangay, city/municipality, province, ZIP code).

2.2 Identity Verification Data

• Copies of government-issued identification documents (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, voter's ID);
• Selfie or facial image submitted for liveness verification;
• Proof of address documents where required.

2.3 Financial Data

• GCash or PayMaya account reference (partial, for transaction matching);
• Bank account details (bank name, account number) for withdrawal processing;
• Debit card details (card type, last four digits) where applicable;
• Transaction history including deposits, withdrawals, wagers, and winnings.

2.4 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session logs, login timestamps, and activity records;
• Game history, betting patterns, and session duration data.

2.5 Communications Data

• Records of correspondence with our customer support team;
• Feedback, survey responses, and promotional opt-in preferences.

3.How We Collect Your Data

3.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or respond to a survey or promotion.

3.2 Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you browse or interact with the Platform. See Section 9 for full details on our cookie practices.

3.3 From third parties — including identity verification service providers, payment processors (e.g., GCash, PayMaya, banks), fraud prevention agencies, and regulatory bodies such as PAGCOR, where disclosure is required or permitted by law.

4.Purpose of Processing

4.1 playjili processes your personal data for the following purposes:

4.2 playjili will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or as otherwise required by law.

5.Legal Basis for Processing

5.1 Under the Philippine Data Privacy Act of 2012, playjili processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform our obligations under the Terms & Conditions you agreed to at registration (e.g., account management, payment processing, game provision);
• Legal obligation — processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and the Data Privacy Act itself;
• Legitimate interests — processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights;
• Consent — for optional processing such as marketing communications and promotional offers. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6.Data Sharing & Disclosure

6.1 playjili does not sell your personal data to any third party. We may share your data only in the following circumstances:

6.1 Service Providers (Personal Information Processors)

We engage trusted third-party service providers who process data on our behalf under strict contractual obligations, including:

• Identity verification and KYC providers;
• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other partner banks);
• Cloud hosting and data storage providers;
• Customer support platform providers;
• Fraud detection and cybersecurity services.

6.2 Regulatory & Legal Authorities

We may disclose your data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts of competent jurisdiction where required by law, court order, or regulatory directive.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer.

7.Data Retention

7.1 playjili retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation.

7.2 As a PAGCOR-regulated platform subject to AMLA obligations, playjili is required to retain certain transaction records and KYC documentation for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later.

7.3 Account data for active accounts is retained for the duration of the account relationship plus the applicable statutory retention period. Upon account closure, data is archived securely and access is restricted to compliance and legal functions only.

7.4 Marketing and communications data is retained until you withdraw consent or opt out, after which it is deleted or anonymized within thirty (30) days.

8.Data Security

8.1 playjili implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial records and identity documents;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication (MFA) for account access and administrative systems;
• Incident response procedures aligned with NPC breach notification requirements.

8.2 In the event of a personal data breach that is likely to result in harm to affected individuals, playjili will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with NPC Circular No. 16-03.

8.3 While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorized access.

9.Cookies & Tracking Technologies

9.1 playjili uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze usage patterns. The types of cookies we use include:

• Strictly necessary cookies — essential for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and display options.
• Analytics cookies — collect anonymized data about how players use the Platform to help us improve performance and user experience.
• Marketing cookies — used only with your consent to deliver relevant promotional content. You may opt out at any time.

9.2 You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.

10.Your Data Rights

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by playjili:

• Right to be informed — you have the right to know what personal data we collect and how it is processed;
• Right of access — you may request a copy of the personal data we hold about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations;
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes;
• Right to data portability — you may request your data in a structured, commonly used, machine-readable format;
• Right to lodge a complaint — you have the right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

10.2 To exercise any of these rights, please contact our Data Protection Officer (DPO) using the details in Section 13. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines.

10.3 Please note that certain rights may be limited where processing is required for compliance with a legal obligation, the performance of a contract, or the exercise of legal claims.

11.Children's Privacy

11.1 The playjili Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine law governing casino-style gambling. We do not knowingly collect personal data from persons under the age of 21.

11.2 If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the data, and return any funds to the verified payment source. If you believe a minor has registered on our Platform, please contact us immediately at the details provided in Section 13.

12.Changes to This Policy

12.1 playjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The "Last Updated" date at the top of this page will be revised accordingly.

12.2 Where changes are material, we will notify you via your registered email address or through a prominent notice on the Platform at least fourteen (14) days before the changes take effect. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

12.3 We encourage you to review this Policy periodically to stay informed about how playjili protects your personal data.

13.Contact & Data Protection Officer

13.1 playjili has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy.

13.2 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our DPO at:

13.3 You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through its official government channels.